13. Troubleshooting
Please read this section carefully. It can help you solve common malfunctions in the printing process. If the problems appeared cannot be solved, please timely contact Pantum Aftersales Service Center.
Prior to handling common trouble, first check that:
• Whether the power cord is connected correctly and the printer is powered on.
• Whether all protective parts are removed.
• Whether the laser toner cartridge is correctly installed.
• Whether the output bin is fully closed.
• Whether the paper is correctly loaded into the tray.
• Whether the interface cable is correctly connected between the printer and the computer.
• Whether the correct printer driver is selected and installed properly.
• Whether the computer port is properly configured and is connected to the proper printer port.
13.1. Clearing Jammed Paper
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Note: |
• Remove the jammed paper in accordance with the following steps, close the upper cover and tidy the paper in the tray, then the printer will automatically resume printing. If the printer cannot automatically start printing, please press the button on the control panel. If the printer still does not start printing, please check whether all the jammed paper inside the printer are cleared. If you can not remove the jammed paper yourself, please contact your local Pantum Authorized Repair Center or send the printer to the nearest Pantum Authorized Service Center for repair. |
Please follow the following steps to clear the jammed paper if you are prompted of a paper jam by the LCD.
1) Raise the scanning platform until it is locked.
M6200/M6500 Series |
M6550/M6600 Series |
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2) Open the output bin by the upper right ridge of the concave section.
M6200/M6500 Series |
M6550/M6600 Series |
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3) Remove the laser toner cartridge along the guides.
M6200/M6500 Series |
M6550/M6600 Series |
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4) Gently draw the jammed paper out along the paper output direction.
M6200/M6500 Series |
M6550/M6600 Series |
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5) After removing the jammed paper, insert the laser toner cartridge into the printer along the guides until you hear a "click" assuring you that the cartridge is fully inserted.
M6200/M6500 Series |
M6550/M6600 Series |
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6) Neatly put the paper in the tray , and do not carry out the next print until the indicator light resumes print-ready status.
7) If you can not remove the jammed paper yourself, please contact your local Pantum Authorized Repair Center or send the printer to the nearest Pantum Authorized Service Center for repair.
13.2. Error Message
Error message |
Cause |
Measure |
Close Output Bin |
The paper bin is not fully closed. |
Close Output Bin. |
No Laser Toner Cartridge Detected |
The laser toner cartridge is installed incorrectly or laser toner cartridge is damaged. |
The laser toner cartridge is installed correctly or new laser toner cartridge is replaced. |
Toner Low |
Cartridge toner is low |
Replace New Laser Toner Cartridge |
The toner cartridge life has expired |
Cartridge toner is exhausted. |
Replace New Laser Toner Cartridge |
Feed jam |
The print paper is loaded incorrectly. The paper is outside of the specification range. |
Please correctly load the print paper. |
Printer paper jam |
The print paper is loaded incorrectly. |
Please correctly load the print paper. |
Scanner is Busy |
With other scan jobs. |
Please cancel the current scan job or wait for the completion of other scan jobs. |
Scan failed |
Scanner internal failure. |
Please contact Pantum Customer Service. |
No paper in ADF |
If you have selected ADF as the scan source, this message appears when you start a copy or scan job without loading paper in the ADF. |
Please correctly load the print paper. |
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Note: |
• If the problem remains, please contact Pantum Customer Service. |
13.3. Common Troubleshooting
13.3.1. Common Trouble
Trouble Type |
Trouble |
Cause |
Solution |
Problems in printing |
Poor print quality |
See 13.3.2. Image Defects. |
See 13.3.2. Image Defects. |
Problems in copying |
Failed to copy |
The scanner is damaged. |
Please contact Pantum Customer Service. |
Copy Image Abnormal |
• The scanner is dirty or defective. • The laser toner cartridge is dirty or damaged. |
• Clean the scanner. • Clean the laser toner cartridge or replace it with a new one. |
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Printer Problems |
The printer does not work |
• Power cord of the device is not properly connected. • Data cable of the device is not properly connected. • The print driver is installed incorrectly. • The printer selected is not proper for printing. • The LCD screen prompts error messages. |
• Ensure proper connection of the power cord. • Ensure proper connection of the data cable. • Properly install the printer driver. • Select the proper printer. |
Online printing does not work |
• Data cable of the device is not properly connected. • The printer driver is installed incorrectly. • Printer internal failure. |
• Ensure proper connection of the data cable. Reinstall the printer driver. |
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Problems in scanning |
Scanning error |
• Data cable of the device is not properly connected. • The scan driver is installed incorrectly. • The LCD screen prompts error messages. |
• Ensure proper connection of the data cable. • Reinstall the scan driver. |
Problems in Handling Paper |
Paper feed failure |
• The print media is loaded incorrectly. • The print media is beyond the usage specification range. • The feed roller is dirty. |
• Please correctly load the print media. If you use special print media for printing, please print with the manual feeder tray. • Please use the print media within the specification range. • Clean the feed roller. |
Paper Jam |
• Too much paper in the tray. • The print media is beyond the usage specification range. • There is foreign matter in the feed channel. • The feed roller is dirty. • Internal parts failure. |
• Remove excess paper from the tray. If you print on special print media, please use the manual feeder tray. • Make sure to use the paper that meets specifications. • If you print on special print media, please use the manual feeder tray. • Clean the feed channel. • Clean the feed roller. |
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Print with multipage fed in |
• Excessive static electricity on the print media. • The print media is damp or sticks together. • Internal parts failure. |
• Re-separate the print media to eliminate some static electricity. It is suggested that you use the recommended print media. • Re-separate the print media or use new print media. |
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Note: |
• If the trouble still can not be shooted after the above operations, please contact Pantum Customer Service. |
13.3.2. Image Defects
Trouble |
Cause |
Solution |
The printout is whitish or light |
• Toner is low. • The print media does not meet usage specification, such as the media is damp or too rough. • The resolution in the print program is set too low, concentration setting is too low, or toner saving mode is ticked. • The laser toner cartridge is damaged. |
• Please properly use the print media within the specification range. • Set the print resolution, concentration, or cancel ticked toner saving mode in the program. |
Toner spots |
• The laser toner cartridge is dirty or leaks toner. • The laser toner cartridge is damaged. • The print media that does not meet usage specification is used. For example, the media is damp or too rough. • The feed channel is dirty. • If toner spots appear when copying and scanning, the platen glass may be dirty. • The scanner is dirty or damaged. |
• Please use the print media within the specification range. • Clean the feed channel. • Clean the platen glass. |
White spots |
• The print media that does not meet usage specification is used. For example, the media is damp or too rough. • The feed channel is dirty. • The internal part of the laser toner cartridge is damaged. • The reflective glass of the laser inside the printer is dirty. • The scanner is damaged. |
• Please use the print media within the specification range. • Clean the feed channel. • Clean the reflective glass of the laser. |
Toner comes off |
• The print media that does not meet usage specification is used. For example, the media is damp or too rough. • The inside of the printer is dirty. • The laser toner cartridge is damaged. • The internal part of the printer is damaged. |
• Please use the print media within the specification range. • Clean the inside of the printer. |
Black vertical stripes |
• The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The reflective glass of the laser inside the printer is dirty. • The feed channel is dirty. • If black vertical stripes appear when copying or scanning, the scanner or the platen glass may be dirty. • Scanner Light bulb has smudges. • The scanner is damaged. |
• Clean the reflective glass of the laser at the back of the printer. • Clean the feed channel at the back of the printer. • Clean the scanner or the platen glass. |
Black background (gray background) |
• The print media that does not meet usage specification is used. For example, the media is damp or too rough. • The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The feed channel is dirty. • The transfer voltage inside the printer is abnormal. • Scanning exposure. • If black background or gray background appears when copying and scanning, the platen glass may be dirty. |
• Please use the print media within the specification range. • Clean the feed channel inside the printer. • Please close the cover on the manuscript, and then carry out copying and scanning. • Clean the platen glass. |
Cyclical traces appear |
• The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The fuser component is damaged. |
• Clean the laser toner cartridge or replace it with a new one. • Please contact Pantum Customer Service to repair and replace the fuser component. |
Skewed pages |
• The print media is loaded incorrectly. • The feed channel of the printer is dirty. |
• Ensure correct loading the print media. • Clean the feed channel inside the printer. |
Wrinkled paper |
• The print media is loaded incorrectly. • The print media does not meet the usage specification. • The feed channel inside the printer is dirty. • The fuser component of the printer is damaged. |
• Ensure correct loading the print media. • Please use the print media within the specification range for printing. • Clean the feed channel inside the printer. |
The back of the printout is dirty |
• The laser toner cartridge is dirty. • The transfer roller inside the printer is dirty. • The transfer voltage inside the printer is abnormal. |
• Clean the laser toner cartridge or replace it with a new one. • Clean the internal transfer components of the printer. |
Whole page dark |
• The laser toner cartridge is installed incorrectly. • The internal part of the laser toner cartridge is damaged. • Abnormal charge inside the printer; the laser toner cartridge is not charged. • If all-black image appear when copying and scanning, maybe it is scanning exposure, and the cover on the manuscript is not properly closed. • The scanner is damaged. |
• Ensure to install the cartridge correctly. • Please first close the cover on the manuscript, and then carry out copying and scanning. |
The toner does not adhere to the paper |
• The print media that does not meet usage specification, such as the media is damp or too rough. • The inside of the printer is dirty. • The laser toner cartridge is damaged. • The internal part of the printer is damaged. |
• Please use the print media within the specification range. • Clean the inside of the printer. |
Horizontal stripes |
• The laser toner cartridge is incorrectly installed. • The laser toner cartridge might be damaged. • The internal part of the printer is damaged. |
• Ensure to install the cartridge correctly. |
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Note: |
• The above troubles can be handled by cleaning or replacing the laser toner cartridge. If the problem remains, please contact Pantum Customer Service. |